Terms of Service

1. Agreement to Terms

1.1 Acceptance

By accessing or using the Tradenza Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Tradenza LLC.

1.2 Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use our Service. By using the Service, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into this agreement
• You are not prohibited from using the Service under applicable law
• You are a resident of the United States

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you through the app (push notification or in-app message) for material changes
• Provide you an opportunity to review the changes before they become effective

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and may cancel your account.

2. Service Description

2.1 What Tradenza Provides

Tradenza is a business management platform designed specifically for tradespeople and contractors. Our Service includes:

• Client Management: Store and organize client contact information, project history, and communications
• Job Tracking: Create, manage, and track jobs from quote to completion
• Quote Generation: Create professional quotes with AI assistance, including labor, materials, and pricing
• Invoice Management: Generate and send invoices, track payments, and manage billing
• Change Orders: Document and manage project changes and additional work
• Client Portal: Web-based portal for clients to view quotes, invoices, and approve work
• Payment Processing: Integration with Stripe for accepting payments (requires separate Stripe account)
• Communication Tools: Send quotes, invoices, and updates via email and SMS (message rates may apply)
• Reporting: Track business performance, revenue, and job statistics

2.2 Service Availability

We strive to provide uninterrupted access to the Service, but we do not guarantee that:

• The Service will be available at all times or without interruption
• The Service will be error-free or completely secure
• Any defects will be corrected immediately
• The Service will meet your specific requirements

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

2.3 Geographic Limitations

The Service is intended for use by contractors and tradespeople located in the United States only. We do not represent that the Service is available or appropriate for use outside the United States. If you access the Service from outside the U.S., you do so at your own risk and are responsible for compliance with local laws.

3. User Accounts

3.1 Account Registration

To use the Service, you must create an account by providing:

• Your full name
• Email address
• Phone number
• Business name (optional)
• Password (secure and unique)

You agree to provide accurate, current, and complete information during registration and to update this information as needed to keep it accurate and current.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your password is strong and not used for other services

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Termination

Your Right to Terminate: You may close your account at any time through the app settings. Upon account closure:

• Your subscription will be canceled (see Section 4.4 for refund policy)
• Your data will be deleted in accordance with our Privacy Policy
• You will no longer have access to the Service

Our Right to Terminate: We reserve the right to suspend or terminate your account at any time, with or without notice, if:

• You violate these Terms or our Privacy Policy
• You engage in fraudulent, abusive, or illegal activity
• Your payment method fails or your account is past due
• We are required to do so by law
• We decide to discontinue the Service

4. Subscription & Payment

4.1 Free Trial

New users receive a 30-day free trial upon registration. During the trial:

• You have full access to all Service features
• No payment is required unless you continue after the trial period
• You may cancel at any time without charge
• If you do not cancel before the 30-day trial ends, you will be automatically charged for a monthly subscription

4.2 Subscription Pricing

After your free trial, the Service is available on a subscription basis. Current pricing:

• Monthly Subscription: Billed monthly at the then-current rate
• Pricing is subject to change with 30 days' advance notice
• All prices are in U.S. Dollars (USD)
• Taxes may apply based on your location

4.3 Billing & Automatic Renewal

By providing a payment method, you authorize us to:

• Automatically charge your payment method on a recurring monthly basis
• Update your payment information if provided by your financial institution
• Continue charging until you cancel your subscription

Subscriptions automatically renew each month unless you cancel before the renewal date. You are responsible for all charges incurred under your account.

4.4 Cancellation & Refunds

Cancellation: You may cancel your subscription at any time through the app settings. Upon cancellation:

• You will retain access until the end of your current billing period
• No further charges will be made
• Your subscription will not automatically renew

Refund Policy:

• We do not provide refunds for partial months of service
• If you cancel mid-billing cycle, you retain access until the end of that cycle but will not receive a prorated refund
• Refunds may be provided at our sole discretion in cases of billing errors or technical issues that prevent use of the Service

4.5 Payment Processing

All payments are processed securely through Stripe, Inc., a third-party payment processor. By using the Service, you agree to Stripe's terms and conditions. We do not store your full credit card information on our servers.

4.6 Failed Payments

If your payment method fails:

• We will attempt to charge your payment method multiple times
• You will receive email notifications about the failed payment
• Your access to the Service may be suspended until payment is resolved
• Your account may be terminated if payment issues are not resolved within 15 days

5. User Conduct & Prohibited Uses

5.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for all content you create, upload, or share through the Service, including:

• Client information and contact details
• Job descriptions and project details
• Quotes, invoices, and change orders
• Business information and branding
• Communications with clients

5.2 Prohibited Activities

You agree NOT to:

• Violate Laws: Use the Service for any illegal purpose or in violation of local, state, or federal law
• Infringe Rights: Upload content that infringes on intellectual property, privacy, or other rights of third parties
• Distribute Malware: Introduce viruses, malware, or harmful code into the Service
• Reverse Engineer: Attempt to decompile, reverse engineer, or extract source code from the Service
• Abuse the Service: Use automated tools (bots, scrapers) to access or collect data from the Service
• Impersonate Others: Misrepresent your identity or affiliation with any person or entity
• Spam or Harass: Send unsolicited communications, spam, or engage in harassment through the Service
• Bypass Security: Attempt to circumvent security features or access parts of the Service you're not authorized to access
• Resell or Transfer: Resell, sublicense, or transfer your account or access to the Service

5.3 Consequences of Prohibited Use

Violation of these prohibitions may result in:

• Immediate suspension or termination of your account
• Legal action to enforce these Terms or protect our rights
• Reporting to law enforcement authorities
• Liability for damages caused by your violations

6. Intellectual Property

6.1 Tradenza's Ownership

The Service and all materials included or made available through the Service (excluding user content) are owned by Tradenza LLC or our licensors. This includes:

• Software, code, and algorithms
• Design, layout, and user interface
• Tradenza branding, logos, and trademarks
• Text, graphics, images, and other content
• AI models and quote generation technology

All rights, title, and interest in the Service remain with Tradenza LLC. These Terms do not grant you any ownership rights to the Service.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for your business purposes
• Download and use the mobile application on devices you own or control

This license does not include the right to:

• Modify, copy, or create derivative works of the Service
• Distribute, sell, or sublicense the Service
• Use the Service for competitive purposes

6.3 Your Content

You retain all ownership rights to content you create or upload to the Service ("Your Content"). By using the Service, you grant Tradenza a worldwide, non-exclusive, royalty-free license to:

• Store, process, and display Your Content as necessary to provide the Service
• Use Your Content to improve the Service and develop new features
• Create aggregated, anonymized analytics (with no personally identifiable information)

This license terminates when you delete Your Content or close your account, except for content that has been shared with others or used in aggregated analytics.

6.4 Trademarks

"Tradenza," the Tradenza logo, and other Tradenza marks are trademarks of Tradenza LLC. You may not use our trademarks without our prior written permission.

7. Third-Party Services

7.1 Third-Party Integrations

The Service integrates with third-party services, including:

• Stripe: Payment processing for subscriptions and client payments
• Twilio/SendGrid: SMS and email delivery for client communications
• Google Gemini AI: AI-powered quote generation and suggestions
• Firebase: Authentication, database, and cloud storage
• Expo: Mobile app infrastructure and push notifications

7.2 Third-Party Terms

Your use of third-party services through Tradenza is subject to those services' own terms and conditions. We are not responsible for:

• The availability, accuracy, or content of third-party services
• Third-party pricing changes or service interruptions
• Third-party data practices or security
• Disputes between you and third-party service providers

7.3 Stripe Connect

To accept payments from clients through Tradenza, you must create a separate Stripe Connect account. By doing so:

• You agree to Stripe's Terms of Service and privacy policy
• You authorize Tradenza to connect to your Stripe account
• Stripe will process payments directly to your bank account
• Stripe fees apply (separate from Tradenza subscription fees)

7.4 No Endorsement

Integration with third-party services does not constitute our endorsement of those services. We make no warranties about third-party services and disclaim all liability arising from your use of them.

8. Disclaimers & Limitations of Liability

8.1 "As-Is" Disclaimer

We do not warrant that:

• The Service will meet your specific requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• Any errors or defects will be corrected
• The Service is free from viruses or other harmful components

8.2 AI-Generated Content

The Service includes AI-powered features (such as quote generation). You acknowledge that:

• AI suggestions are for informational purposes only
• You are responsible for reviewing and approving all AI-generated content before sending it to clients
• We do not guarantee the accuracy, completeness, or appropriateness of AI suggestions
• You should verify all pricing, measurements, and specifications before finalizing quotes

8.3 Limitation of Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO TRADENZA IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

These limitations apply even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Tradenza LLC, its officers, directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms or applicable law
• Your violation of any third-party rights (including intellectual property, privacy, or contractual rights)
• Content you upload, create, or share through the Service
• Your business relationships with clients or vendors
• Any fraudulent, negligent, or wrongful acts by you

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense of such claim.

10. Termination

10.1 Termination by You

You may terminate your account at any time by:

• Accessing the "Delete Account" option in app settings
• Contacting us at mail@tradenza.app

10.2 Termination by Tradenza

We reserve the right to suspend or terminate your account immediately, without notice, if:

• You breach these Terms or our Privacy Policy
• Your payment method fails or you fail to pay subscription fees
• We suspect fraudulent, abusive, or illegal activity
• We are required to do so by law or court order
• We decide to discontinue the Service (with 30 days' notice)

10.3 Effect of Termination

Upon termination of your account:

• Your right to use the Service immediately ceases
• We may delete your account and all associated data within 30 days
• You remain responsible for any outstanding fees or charges
• Sections that by their nature should survive (e.g., warranties, indemnification, limitations of liability) will continue to apply

10.4 Data Export

Before closing your account, you may request an export of your data by contacting us. We will provide your data in a machine-readable format within 30 days of your request.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the State of North Carolina and the applicable federal laws of the United States, without regard to conflict of law principles.

11.2 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at mail@tradenza.app to attempt to resolve the dispute informally. We will work in good faith to resolve your concerns.

11.3 Binding Arbitration

If we cannot resolve a dispute informally within 60 days, either party may initiate binding arbitration. You agree that:

• Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
• Arbitration will take place in Gaston County, North Carolina, or remotely via videoconference
• The arbitrator's decision is final and binding
• Judgment on the award may be entered in any court of competent jurisdiction

11.4 Class Action Waiver

11.5 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights or unauthorized access to the Service.

11.6 Venue

Any litigation arising from these Terms that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Gaston County, North Carolina. You consent to the personal jurisdiction of these courts.

12. Miscellaneous

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tradenza regarding the Service and supersede all prior agreements, representations, and understandings.

12.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

12.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Tradenza.

12.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms or transfer our rights and obligations at any time without notice (e.g., in connection with a merger, acquisition, or sale of assets).

12.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or Internet/telecommunications failures.

12.6 Notices

We may provide notices to you via:

• Email to the address associated with your account
• Push notifications through the mobile app
• In-app messages or banners
• Updates to these Terms with notification of changes

You agree that electronic communications satisfy any legal requirement that communications be in writing.

12.7 Relationship

These Terms do not create any agency, partnership, joint venture, employment, or franchisee relationship between you and Tradenza. You are an independent contractor using the Service for your own business purposes.

12.8 Export Compliance

You agree to comply with all applicable U.S. export control laws and regulations. You may not use the Service if you are located in a country embargoed by the U.S. or are on any U.S. government list of prohibited or restricted parties.

12.9 Government Users

If you are a U.S. government entity, the Service is a "commercial item" as defined in FAR 2.101, and is licensed to you with only those rights granted to all commercial end users under these Terms.

13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

We aim to respond to all inquiries within 3 business days. For urgent matters, please call us directly.