Privacy Policy

Welcome to Tradenza! This Privacy Policy explains how Tradenza LLC ("Tradenza," "we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Contact Information:
Tradenza LLC
Cramerton, North Carolina
Email: mail@tradenza.app
Phone: 980-360-2424

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted and stored securely via Firebase Authentication)
• Full name
• Company/business name
• Phone number (optional)
• Business address (optional)
• Company logo (optional)

1.2 Device Permissions

To provide core functionality, our mobile app requests the following device permissions:

• Camera: To take photos of job sites, completed work, and documentation for your customers
• Photo Library: To select and upload photos from your device for job documentation and customer records
• Calendar: To create and manage job appointments so you can schedule and track your work
• Contacts: To help you quickly add customer information when creating jobs and quotes
• Biometric Authentication (Face ID/Fingerprint): To provide secure and convenient access to your account and business information

You can manage these permissions in your device settings at any time. Denying permissions may limit certain features of the Service.

1.3 Business & Operational Data

As you use the Service, we collect and store:

• Client Information: Names, email addresses, phone numbers, physical addresses, and SMS opt-in status for your customers
• Job Information: Job descriptions, statuses, dates, locations, and related documentation
• Quotes & Invoices: Pricing details, line items, payment status, and transaction history
• Appointments: Scheduled appointment times, notes, and linked job information
• Expenses: Job-related costs and expense tracking
• Photos & Documents: Images uploaded for job sites and documentation
• Support Tickets & Feedback: Messages, categories, and related data when you contact support

1.4 Payment Information

We use Stripe to process payments. When you:

• Subscribe to Tradenza: We collect your payment method details through Stripe Checkout
• Connect Your Payment Account: We collect Stripe Connect information for receiving payments from your customers
• Process Client Payments: Payment transaction data is stored (amounts, status, timestamps)

We do not directly store your credit card numbers or sensitive payment details. Stripe handles all payment processing in compliance with PCI-DSS standards.

1.5 Device & Usage Information

We automatically collect:

• Device type (iOS, Android, Web)
• Device timezone
• Push notification tokens
• App usage patterns and feature interactions
• Error logs and performance metrics
• IP address and general location information

1.6 User Preferences & Settings

We store your preferences including:

• Notification settings (job updates, appointment reminders, payment alerts)
• Tax configuration (material and labor tax rates)
• Late fee settings
• Shake sensitivity preferences for in-app feedback
• Timezone settings

2. How We Use Your Information

We use the information we collect to:

2.1 Provide & Improve the Service

• Create and manage your account
• Enable job management, quoting, invoicing, and scheduling features
• Process payments and subscriptions
• Store and organize your business data
• Improve app performance and user experience
• Develop new features and functionality

2.2 Communication

• Push Notifications: Send job updates, appointment reminders, payment alerts, and system notifications
• SMS Messages: Send quotes, invoices, and appointment reminders to your clients (on your behalf)
• Email: Send welcome emails, invoice notifications, and service-related communications
• Customer Support: Respond to your inquiries and provide technical assistance

2.3 AI-Powered Features

• Use Google Gemini AI to analyze job details and generate intelligent quote suggestions
• Provide AI-assisted recommendations to help you create accurate estimates

2.4 Analytics & Business Intelligence

• Track app usage and feature adoption
• Monitor app performance and identify technical issues
• Analyze user behavior to improve our Service
• Measure the effectiveness of new features

2.5 Security & Fraud Prevention

• Verify your identity through authentication
• Detect and prevent fraudulent activities
• Ensure the security of your account and data
• Comply with legal obligations

3. Third-Party Services & Data Sharing

We use trusted third-party service providers to help deliver our Service. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

3.1 Firebase (Google LLC)

Purpose: Authentication, database, cloud storage, and push notifications

Data Shared:

• User authentication credentials (email, encrypted password)
• All user data, business data, and application content
• Device push notification tokens
• Photos and documents stored in Google Cloud Storage

Firebase is our primary infrastructure provider and processes data in accordance with Google's privacy policies. Learn more: Firebase Privacy & Security

3.2 Stripe

Purpose: Payment processing and subscription management

Data Shared:

• Your name, email address, and business information
• Payment method details (credit card information handled directly by Stripe)
• Transaction amounts and payment history
• Stripe Connect account information for receiving customer payments

Stripe is PCI-DSS compliant and handles all sensitive payment data securely. Learn more: Stripe Privacy Policy

3.3 Twilio

Purpose: SMS messaging to your clients

Data Shared:

• Client phone numbers
• SMS message content (quotes, invoices, appointment reminders)
• SMS opt-in/opt-out status

We comply with SMS regulations including TCPA and CTIA guidelines. Clients can opt-out by texting STOP at any time. Learn more: Twilio Privacy Policy

3.4 Google Gemini AI

Purpose: AI-powered quote generation and analysis

Data Shared:

• Job descriptions and details
• Quote line items and pricing information
• Business context for generating recommendations

AI analysis helps you create accurate quotes faster. Data sent to Gemini is processed according to Google's AI usage policies. Learn more: Gemini API Terms

3.5 Expo

Purpose: Push notification delivery infrastructure

Data Shared:

• Device push notification tokens
• Notification content (job updates, appointment reminders, payment alerts)

Expo routes push notifications from our servers to your device. Learn more: Expo Privacy Policy

3.6 Google Analytics

Purpose: Website analytics for our marketing site

Data Collected:

• Page views and navigation patterns
• Browser type and device information
• Anonymized IP addresses
• Referring websites and traffic sources

Google Analytics helps us understand how visitors use our website. Learn more: Google Privacy Policy

3.7 Data Sharing with Your Clients

When you send quotes or invoices to your clients:

• Clients can view quotes and invoices through our secure Client Portal
• Clients can make payments through Stripe payment links embedded in invoices
• Client interaction data (views, acceptances, payments) is stored in your account

4. Data Storage & Security

4.1 Where We Store Your Data

• Firestore Database (Firebase): Primary storage for all user accounts, business data, jobs, clients, quotes, invoices, appointments, notifications, and subscriptions
• Google Cloud Storage: Secure storage for photos, logos, and documents with signed URLs for access control
• Device Storage: Limited data stored locally on your device including cached notifications and user preferences
• Secure Storage: Biometric authentication credentials stored in your device's secure enclave (iOS Keychain, Android Keystore)

4.2 How We Protect Your Data

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using HTTPS/TLS
• Authentication: Secure Firebase Authentication with encrypted password storage
• Access Controls: Role-based access controls ensure users can only access their own data
• Secure APIs: All API requests require valid authentication tokens
• Webhook Validation: Signature verification for all incoming webhooks (Stripe, Twilio)
• Monitoring: Continuous monitoring for suspicious activity and security threats
• Regular Updates: Timely security patches and updates to our infrastructure

4.3 Data Retention

Active Accounts: We retain your data for as long as your account is active and you continue using our Service.

Account Deletion: When you delete your account, all your personal information and business data is permanently deleted immediately. This includes:

• User account information
• Business data (jobs, clients, quotes, invoices)
• Photos and documents
• Notifications and settings

Legal Obligations: We may retain certain information as required by law or for legitimate business purposes (e.g., transaction records for tax compliance, fraud prevention).

5. Your Rights & Choices

5.1 Account Management

• Access Your Data: You can view and update your account information at any time through the app settings
• Export Your Data: Contact us at mail@tradenza.app to request a copy of your data
• Delete Your Account: You can delete your account at any time through the app settings. All data will be permanently removed immediately.

5.2 Communication Preferences

• Push Notifications: Manage notification preferences in app settings. You can enable/disable job updates, appointment reminders, payment alerts, and system notifications
• SMS Opt-Out: Your clients can opt-out of SMS messages by replying STOP to any message. You can also manage client SMS preferences in the app
• Email Communications: You can unsubscribe from promotional emails (if any) using the unsubscribe link in the email

5.3 Device Permissions

You can manage device permissions (camera, photo library, calendar, contacts, biometric) through your device's settings. Note that denying certain permissions may limit app functionality.

5.4 Cookies & Tracking

You can manage cookie preferences in your browser settings and opt-out of Google Analytics tracking. See Section 8 for details.

5.5 Data Correction

If you believe any information we hold about you is inaccurate, you can update it directly in the app or contact us for assistance.

6. Children's Privacy

Tradenza is a business-to-business (B2B) service intended for use by professional contractors and service providers. Our Service is not directed to individuals under the age of 18.

We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, please do not use the Service or provide any information to us.

If we discover that we have inadvertently collected information from someone under 18, we will delete that information immediately. If you believe we may have information from or about a child under 18, please contact us at mail@tradenza.app.

7. Location & Jurisdiction

Tradenza is based in the United States and our Service is currently offered exclusively to users within the United States. By using our Service, you consent to the transfer and processing of your information in the United States.

This Privacy Policy and our data practices are governed by the laws of the State of North Carolina and applicable federal laws of the United States, without regard to conflict of law provisions.

International Users: We do not currently offer our Service to users outside the United States. If you access our Service from outside the U.S., you do so at your own risk and are responsible for compliance with local laws.

8. Cookies & Tracking Technologies

8.1 Website Cookies

Our marketing website (tradenza.app) uses cookies and similar tracking technologies:

Google Analytics: We use Google Analytics to understand how visitors interact with our website. This includes:

• Pages visited and time spent on each page
• Traffic sources (how visitors found our site)
• Browser type, device type, and screen resolution
• General geographic location (city/region level)
• Anonymized IP addresses

8.2 Mobile App Tracking

Our mobile app does not use traditional cookies but may collect:

• Usage analytics (feature usage, session duration)
• Performance metrics (app crashes, load times)
• Device information (OS version, app version)

8.3 Your Choices

Opt-Out of Google Analytics:

• Install the Google Analytics Opt-out Browser Add-on
• Enable "Do Not Track" in your browser settings
• Use browser privacy modes or ad blockers

Browser Cookie Controls: You can manage cookie preferences in your browser settings. Note that disabling cookies may affect website functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you through the app (push notification or in-app message) if changes are material
• Post the updated policy on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

Material Changes: If we make material changes that significantly affect your rights or how we use your data, we will provide prominent notice and may require your explicit consent before the changes take effect.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call us directly.